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Customer Care


What's covered and what's not?

It is important that your watch be purchased from an authorized Projects Watches dealer. Be sure to ask before making any purchase.

Your PROJECTS' watch is warranted for one year from the original date of purchase against defective materials and workmanship. The warranty does not include the replacement of batteries, crystals, straps, or parts accidentally damaged or inadequately handled. This warranty is void if the watch has been damaged by accident, negligence, unauthorized service or other factors not due to defects in materials or workmanship or if a valid receipt is not included. In case of defects covered by the warranty, your Projectswatch will, at the sole option of the service center, be repaired or replaced.

The warranty becomes void in the event of servicing or repair of the watch by any person not duly authorized, except for mesh band or leather band adjustment.

If request of service is needed, please contact JJ Watch Repair (for both in warrantee and out of warrantee). Please include your warranty card, a copy of your sales receipt, payment of $18.95 for shipping and handling ($24.95 outside the U.S.). Please pack your watch in a sturdy box. Because of possible loss, we recommend that you insure your watch when using the mail. You are responsible for adequately protecting the watch during shipment.

J&J Watch Repair, Inc

900 Walt Whitman Road, Suite L L 14 Melville, New York, 11747
t: 631.425.6309 or 425.6301
f: 631.425.0584
toll-free: 1.800.532.2111


Shipping within United States

Shipping within the U.S. is FREE on all orders over $100. Your order will ship the next business day. This is shipped via Economy Class and can take 4-7 days on the average though not a guarantee. You also have the option to upgrade to Priority (2-3 days) for $7.95 as well as UPS ground and Express . All options with pricing will be quoted at check out.

Shipping Worldwide

FREE standard shipping for all orders $125. All Free shipping orders are shipped via Basic Economy . Unfortunately, not all countries are available for free shipping and some countries cannot be shipped Basic Economy due to delivery issues in that country and free shipping may not be available to all destinations. These include: Russia, Italy, Taiwan, Philippines, Macao S.A.R., China, Lebanon, India, China, South Africa, Ukraine and Turkey. These countries ships via DHL Worldwide. This is detailed at checkout.

Please note that shipments from the United States to other countries begins at $13.95 to $30.95 for DHL in certain countries. Basic Shipping can take up to 4 weeks and is not traceable once it leaves the U.S. Priority shipping is available.This method includes insurance and should arrive in a week or less, although it could be longer depending upon the country and clearances. However, this is an estimate based upon past shipments and not a guarantee.

Please note that an order is not considered lost until 60 days.

Shipping outside the U.S.

Please note that shipping outside the U.S. may involve taxes, import duties, customs-related fees, or other charges beyond our control. The recipient is solely responsible for those fees.

Unfortunately, we cannot ship to Indonesia. Please contact us for a dealer in those countries.

How quickly will you ship my order?

We want you to have your order as quickly as possible, so our warehouse is fully stocked. Our goal is to send your order from our warehouse to your house the next business day after we receive your order. Depending on when we receive your order, we may even ship it the same day as you place your order!

Ground Shipping - Orders are shipped the next business day after they are placed on our website.

See our ground shipping map for estimated transit times. (Transit times not guaranteed by FedEx or UPS.)

USPS Priority Express - Orders placed before 10:00 AM EST ship the same business day, and are delivered next business 1-2 day. Business days are only Monday thru Friday .

Please note:
  • only business days ("Business days" are Monday-Friday, excluding holidays) apply when calculating transit times
  • transit times vary per delivery address, depending on the distance from our Massachusetts warehouse
  • the selection of shipping methods in your cart may vary depending on the delivery address
  • a signature is not required upon delivery but please make sure someone is available to accept the parcel

Backordered items

Some products are out of stock and backordered. In this case, the backordered items will ship as soon as they become available. If an item on your order is on backorder, you will be notified by e-mail within 24 hours. If the backordered item is part of a larger order and a significant part of the order is in stock then we will split the order, ship what we have and backorder the out of stock portion of your order. You will not be charged any additional shipping for split orders due to out of stocks or back orders. On international orders, we will hold your order until everything is in stock.

How soon will I receive my order?

In general, your shipment will usually arrive between two and eight business days after you place your order, depending on where you live. Please refer to the shipping map at the bottom of this page for estimated shipping times from our warehouse in Bedford, MA.

Business days in transit from: BEDFORD, MA 01730

What do I do if I wish to return my purchase?

You can return any product within 30 days of receiving it. Just return the unworn watch, pack it all (warranty manual, etc.) securely in the original packaging, and call us or e-mail us for a Return Authorization number. A Return Merchandise Authorization (RMA) request must be made within the standard return policy for your purchase. If a package arrives to us without the RMA number easily visible on the outside, it will be refused by our receiving department.

Shipping charges for any non-defective returns are the responsibility of the customer. For customers that selected FREE shipping at checkout, a small fee will be charged to cover our original shipping costs - $7.95 for US shipments and $10.00 for international shipments. Original shipping charges will not be refunded.

Any returned shipments refused or unclaimed will be credited back to the original payment source less the original cost of shipping. If shipment was shipped free of charge, $8.95 will be deducted from U.S. domestic shipments and $18.95 for international shipments.

All returns must be shipped to us in either a crush proof box or a foam pack envelope with protective padding inside. Please do not return items in envelopes of any kind as these will not protect the item from damage during shipment. We cannot be responsible for items damaged due to poor packing. We suggest using UPS, FedEx or USPS with trackable, delivery confirmation. We recommend that you send the item insured to protect against breakage or lost shipments.

We'll gladly exchange it or give you a refund for the full amount of the merchandise, minus original shipping. Should your item be defective, we will gladly replace it with no shipping costs to you.

Please understand that we are perfectly happy taking returns within these guidelines, but we must be able to sell the watch as new. We hope you understand that a new watch can only be returned if it has never been worn or used including the protective plastic on front and back as well as the crown stopper. It is impossible to wear a watch, even for a short time and not get it blemished in some way, especially if it has a leather band which is marked the first time the strap is buckled.


Watch instructions and care

Your Projects Watch is shipped with a “crown stopper” preventing the battery from engaging. Remove this clear or white stopper located between the watch case and time adjusting screw by pulling down (vertically) and not by pulling out (horizontally) . Simply set the time by turning the crown (round adjusting screw) and press in. This will engage the battery and start your watch.

Replacing the band

In most cases, your watch band is attached to the case with a spring loaded pin. To replace the band, simply use an eyeglass screwdriver, tweezers or other small tool and press the pin toward the center of the band. Your pin will release. Be careful not to lose the pin as it may have a tendency to eject rapidly as it is spring loaded. To replace with a new band simply reverse the process by inserting the spring loaded pin into the end cavity of the watchband. Press or “pull” the pin toward the center and gently release into the indentation of the watch end.

Get Replacement Bands here .

Replacing your battery

It is not recommended that you replace your battery by yourself as the back can be difficult to remove and can scratch easily. We recommend that you bring it to a jeweler or professional who has a tool that snaps the case back into place without damaging the back while ensuring water-resistance.

How to adjust your stainless steel band


  1. Open the buckle. Please do not use (as leverage pivot) the rod which is indicated in the sketch.
  2. Insert the driver to the slot of the holding plate, and lever it down to release the holding plate.
  3. Slider buckle is released and can be shifted to desired position.
  4. Do exactly the opposite to close the buckle, using the same slot and pivot, this time by lifting the screw driver up till the plate is locked completely.
How to Adjust your Projects Stainless Steel Band


Water resistance and watches

There are several features that help make a watch water-resistant. The most important is the gaskets, or 0 rings-made of rubber, nylon or Teflon which form watertight seals at the joints where the crystal, case back and crown meet the watch case. if the watch is a chronograph, the chronograph pushers will also have gaskets.

In addition, water-resistant watch cases are lined with a sealant, applied in the form of a quick-hardening liquid, which helps keep water out.

Projects watches are water resistant to 30 meters, as indicated on the case back. This does not mean water-proof.

The water resistance rating of a watch does not take into account the ability of the watch to STAY water resistant as it ages. Please be aware that temperature fluctuations and external influences such as solvents, cosmetics, dust or shock, caused by impacts or sudden movements, can fundamentally affect water-resistance. Often a watch gets hit by a shock onto the crown or crystal without leaving visible marks, but the internal parts could become damaged affecting its water-resistance. You should also consider that seals and sealing systems in particular are subject to wear and tear as well as natural aging of the gaskets at the crystal, crown and case back.

Definition of water resistance

The different levels of water resistance as expressed in meters are only theoretical. They refer to the depth at which a watch will keep out water if both watch and the water are perfectly motionless. These conditions, of course, are never met in the real swimmer's or diver's world. In real life, the movement of the wearer's arm through the water increases the pressure on the watch dramatically; so it can't be worn to the depths indicated by lab testing machines.

Usage recommendations

The following usage recommendations are suggested by most watch manufacturers. Please note that your Projects Watch is not water-proof

  • Water-resistant to 30 meters (100 feet). Will withstand splashes of water or rain but should not be worn while swimming or diving or in shower.
  • Water-tested to 50 meters (165 feet). Protected in everyday life, bathing, accidental splashes, short swimming, car washing, parachuting, hang gliding, and skiiing-it is resistant against perspiration, water vapor and rain drops.
  • Water-tested to 100 meters (330 feet). Suitable for swimming and snorkeling. Water-tested to 150 meters (500 feet). Suitable for snorkeling.
  • Water-tested to 200 meters (660 feet). Suitable for skin diving.
  • Diver's 150 meters (500 feet). Meets ISO standards and is suitable for scuba diving.
  • Diver's 200 meters (660 feet). Meets ISO standards and is suitable for scuba diving.
ProjectsWatches are either 3ATM or 5ATM

Care for a water resistant watch

It is not recommended to wear your water resistant watch in a hot shower, sauna or hot tub. The extreme heat causes the metal parts to expand at a different rate than the rubber gaskets. This creates small openings that can allow water droplets to penetrate the watch. Sudden temperature changes are especially harsh.

Some chemicals can corrode the gaskets and make it vulnerable. Heavily chlorinated water can cause problems, as can spray-on perfumes and hairsprays that work their way into the watch's seams and damage the gaskets. (They can also damage your watch's finish.)

Leather straps are not water-resistant and can become damaged by frequent exposure to water. Depending on use and wear and tear, lifetime is typically from 6 to 18 months. Please take hygienic issue into consideration, as your leather strap is exposed daily to your natural sweat, as well as bacteria and dirt. Also from this point of view, a change of strap is recommended every 18 months at least.


Resetting sub-dials on Kiura watch

On occasion, you might find after strenuous work or even a small bump, that the sub-dials do not perfectly re-set. This is a safety mechanism built into all chronographs so as not to damage the "teeth" of the wheel. Should this happen, there is a function to re-set the second hand sub-dial.

  1. Chrono function STOP
  2. Pull the crown out (same as if you were adjusting the time)
  3. Press the top button in, the second hand will turn fast in the opposite direction
    1. If you release the button after, you can adjust second by second
    2. Press the bottom button in, the second hand will turn fast forward
    3. If you release the pusher after you can adjust second by second

Resseting sub-dials video